Terms of service

The terms that govern your use of our site and any order you place with us.

Last updated: October 5, 2026

1. Agreement to These Terms

By using this website or placing an order with us, you agree to these Terms of Service. If you do not agree, please do not use the site or order from us.

Our Return & Refund Policy, Shipping Policy and Privacy Policy form part of these Terms. Where a detail appears in one of those pages, that page governs it.

2. Who We Are

Harlomy is operated by JTEC Media Limited, RM 7B, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong. We sell and ship within the United States only.

You can reach us through our Contact page.

3. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. You agree to give accurate contact and delivery information, and you are responsible for keeping any order code we send you private, since it can be used to look up your order status.

4. Placing an Order and When We Accept It

Your order is an offer to buy. The confirmation email we send immediately afterwards is an acknowledgement that we received it, not our acceptance of it.

We accept your order when it moves into Processing. Until that moment either side can walk away: you can cancel free of charge, and we can decline the order for any of the reasons in section 7.

5. Pricing, Taxes and Errors

All prices are in U.S. Dollars and may change without notice. Sales tax, where it applies, is calculated at checkout and shown before you pay, together with the flat shipping charge set out in our Shipping Policy.

We try hard to display prices accurately, but obvious errors happen. If a clearly wrong price slips through, we contact you before doing anything else and you may keep the order at the corrected price or cancel it for a full refund.

6. Payment

Payments are processed by Shopify Payments, which handles Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. Your card number is entered on Shopify's secure checkout: we never see it and we never store it.

By ordering you confirm you are authorized to use the payment method. Your order is not confirmed until payment has gone through.

7. When We May Cancel an Order

We may cancel an order, before it ships, for these reasons only:

  • An obvious pricing or product description error.
  • The item, option or color ordered is no longer available to us.
  • Suspected fraud, or a payment we cannot verify.

In every one of those cases we refund you in full, normally within 5-10 business days. None of this affects your own right to cancel and be refunded when we cannot ship within the timeframe we promised, which is set out in our Return & Refund Policy.

8. Your Indemnity for Content You Submit

You agree to defend, indemnify and hold harmless JTEC Media Limited, its officers and employees from any claim, demand, loss, damage, settlement or expense, including reasonable attorneys' fees and the cost of responding to a takedown notice, arising from content you submitted to us or from your breach of these Terms. This obligation continues after your order is complete and is not capped by section 12.

9. Reporting Copyright or Trademark Infringement

If you own rights in a work, design, photograph, mark, name or likeness and you believe a product or image on this site reproduces it without permission, send us a message through our Contact page, begin your message with "Infringement Notice", and include:

  1. Your name, the rights holder you represent, and contact details.
  2. A description of the work or mark, and where your rights in it are registered or otherwise established.
  3. The address of every page or product on this site that you say infringes it.
  4. A statement that you believe in good faith that the use is not authorized by you, your agent or the law.
  5. A statement that the information in your notice is accurate, and that you are the rights holder or authorized to act for them.
  6. Your signature, electronic or physical.

We review complete notices promptly, and we remove or disable any listing we find to be infringing.

Notices that leave out the information above cannot be acted on, so please send it in full the first time.

10. Shipping, Delivery, Title and Risk of Loss

Timeframes and charges are set out in our Shipping Policy. We ship within the United States only.

Title to an item passes to you when we have received payment in full. If a parcel is damaged or lost in transit, we handle the claim with the carrier and you choose a replacement or a full refund, as set out in our Shipping Policy.

11. Returns and Refunds

Returns, refunds and the conditions a claim has to meet are set out in full in our Return & Refund Policy. That page governs, and nothing in these Terms narrows it.

12. Product Information, Warranty and Liability

Natural variation. Items made from wood, bamboo, cotton or other natural fibers, or finished by hand, vary from piece to piece. Variation in grain, color, texture and dye lot is part of the product and is not a defect. Colors can look different on your screen than in person.

Measurements. Dimensions and weights on product pages are approximate. Please check that an item fits the space you have in mind before ordering.

Safe use. Follow the care and use instructions that come with each item. We are not liable for loss or injury caused by misuse, incorrect installation or ignoring those instructions.

Delivery timing. Preparation and transit times are estimates, not guarantees. Carrier delays, weather, and incorrect or incomplete addresses are outside our control. Your right to cancel for a full refund when we cannot ship within the timeframe we promised is set out in our Return & Refund Policy and is not affected by this section.

Intended use. Our products are sold for personal, household use. We are not liable for any loss arising from resale or commercial use.

Warranty. Beyond the cases set out in our Return & Refund Policy, our products and this website are provided as they are and as available. To the fullest extent permitted by law, any implied warranty is limited to the shortest period the law allows.

Cap on damages. To the fullest extent permitted by law, JTEC Media Limited is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits. Our total liability for any claim relating to an order will not exceed what you paid for the item giving rise to the claim, plus the shipping you paid on it.

Time limit for claims. Any claim relating to an order must be brought within one year of the order date. After that, the claim is permanently barred.

What this section does not limit. Nothing here limits liability that cannot be limited by law, including liability for fraud or intentional misconduct. Some states do not allow certain exclusions, so parts of this section may not apply to you.

13. Our Intellectual Property and Acceptable Use

The text, graphics, site design and the Harlomy name on this website belong to JTEC Media Limited or its licensors. You may not copy, distribute or create derivative works from them without our written consent.

You also agree not to access the site or our systems without authorization, scrape or harvest data from it, interfere with its operation, or place orders fraudulently.

14. Events Outside Our Control, Changes, and General Terms

Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, carrier disruption, strikes, fire, or acts of government. This does not remove our duty to tell you when your order is running late and to offer you the choice of waiting or cancelling for a full refund.

Changes to these Terms. We may revise these Terms. Any change is posted here with a new date at the top, and the version that applies to an order is the one published on the day you placed it.

General. If any part of these Terms is found unenforceable, the rest stays in force. These Terms, together with the policies linked in section 1, are the entire agreement between us. You may not transfer your rights under them; we may transfer ours to a successor of the business. If we do not enforce a right straight away, we do not lose it. We may suspend or end access to the site for anyone who breaches these Terms.

Questions about these Terms? Send us a message through our Contact page.