Shipping policy
Preparation times, delivery estimates, and what to do if a parcel is late, damaged or lost.
Last updated: October 5, 2026
The short version.
- $4.99 flat shipping per order, anywhere in the United States.
- 1-2 business days to prepare your order, then 5-12 business days in transit.
- Tracking by email as soon as your order ships.
- Sales tax, where it applies, is calculated at checkout.
How Long Will My Order Take?
Delivery time is preparation time plus transit time. Your order takes 1-2 business days to prepare and pack, then 5-12 business days in transit, so 6-14 business days in total.
Business days are Monday to Friday, excluding U.S. public holidays. If we cannot ship within that window we contact you, and you may cancel for a full refund.
Order Cut-Off Time
Orders placed before 1:00 PM PT on a business day start preparation the same day. Orders placed after the cut-off, on a weekend or on a public holiday start on the next business day.
Shipping Cost
One shipping method, one price, one timeline, with nothing hidden.
| Method | Preparation | Transit | Estimated Total | Price |
|---|---|---|---|---|
| Standard | 1-2 business days | 5-12 business days | 6-14 business days | $4.99 flat per order |
The $4.99 is charged once per order, however many items are in it.
Where We Ship
We ship to any address in the United States, all 50 states included. Alaska and Hawaii are charged the same $4.99 flat rate and quoted the same timeline as the rest of the country.
Orders With Several Items
Items in one order may arrive in more than one package, on different days. You still pay shipping once, and each package gets its own tracking number in your shipping emails.
Order Tracking
Once your order ships you will receive a shipping confirmation email with a tracking number. It can take 24 to 48 hours before that number starts showing movement, because the first scan happens when the parcel reaches a sorting facility rather than when the label is created.
You can also check your order status at any time from the link in your order confirmation email.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If you spot a mistake, tell us straight away: we can change the address only within 24 hours of placing your order, while it is still in Order Placed status. If a parcel comes back to us as undeliverable because of an incorrect or incomplete address, we reship it once you confirm the correct address and pay the $4.99 shipping again.
Delays
Public holidays, severe weather and carrier disruption can all push delivery dates out, so the transit time above is an estimate. If we cannot ship your order within the 1-2 business day preparation window, we contact you rather than waiting for you to ask, and we offer you a choice: accept a new shipping date, or cancel for a full refund. This is set out in full in section 11 of our Return & Refund Policy.
Quantity Discount
Tax Policy
Sales tax, where it applies, is calculated at checkout from your shipping address and shown before you pay. The total you see before you pay, including the flat $4.99 shipping, is the total you pay.
Damaged Packages
If your order arrives damaged, we take care of it: we handle the claim with the carrier for you, and you choose a replacement or a full refund, including the shipping you paid.
Home goods can be fragile, so please check your order as soon as it arrives. If anything arrives broken or damaged, contact us within 30 days of delivery with your order number and photos of the item, the damage, and the packaging it came in, including the outside of the box. If the parcel itself looks crushed, wet or torn, please photograph it before you open it. Please keep the item and all packaging until we have replied. Once the claim is confirmed, we send a replacement or refund the item and the shipping you paid, whichever you prefer.
Missing or Lost Packages
If a package never arrives, we handle it with the carrier for you. Here is exactly when to contact us:
- Tracking has not moved for 7 business days. If your tracking shows no new scan for seven straight business days, email us. A carrier will not treat a parcel as missing before that point, so contacting us earlier will not speed anything up.
- Tracking says "Delivered" but nothing arrived. Email us within 7 days of the delivered scan. Before you do, please check with everyone at the address and look wherever carriers usually leave packages, since parcels marked delivered often turn up within a day or two.
- Final deadline. All lost-package claims must reach us within 30 days of the date your order shipped, counted from the ship date in your shipping confirmation email.
Checking a missing parcel usually takes 5-10 business days. We will email you with an update as soon as we have one, and if it is taking longer than that we will tell you where things stand rather than leave you waiting. If the carrier confirms the parcel is lost, we send a replacement or refund the item and the shipping you paid, whichever you prefer.
Shipping and Returns
You can return most items within 30 days of delivery. The conditions, and who pays for return shipping, are set out on our Return & Refund Policy page.
Questions
Reach us through our Contact page. Email is the best way to reach us about an order. We respond within 1-2 business days, Monday to Friday, Pacific Time.