Answers to the questions we hear most often.
Ordering
How do I place an order?
Pick a product, choose any options it has, such as color, size or pack size, add it to your cart and check out. The price updates as you choose, so what you see in the cart is what you pay.
Is there a minimum order?
No. You can order a single item.
Do you have a physical store?
No. We sell online only and ship within the United States.
Shipping and Delivery
How long will my order take?
1-2 business days to prepare your order, then 5-12 business days in transit: 6-14 business days in total. Business days are Monday to Friday, excluding U.S. public holidays.
How much is shipping?
$4.99 flat per order, anywhere in the United States, however many items are in it.
Where do you ship?
To any address in the United States, all 50 states included. Alaska and Hawaii pay the same $4.99 and get the same timeline.
Is there a daily cut-off?
Yes. Orders placed before 1:00 PM PT on a business day start preparation the same day. Later orders start on the next business day.
Why did my order arrive in more than one package?
Items in one order can ship separately and arrive on different days. You only pay shipping once, and each package has its own tracking number in your shipping emails.
My item arrived broken or damaged. What do I do?
Email us within 30 days of delivery with your order number and photos of the item, the damage, and the packaging, including the outside of the box. Please keep the item and all packaging until we reply. We handle the claim with the carrier for you, and once it is confirmed we send a replacement or refund the item and the shipping you paid, whichever you prefer.
Tracking
How do I track my order?
You get a shipping confirmation email with a tracking number as soon as your order ships. You can also check your order status at any time from the link in your order confirmation email.
My tracking has not updated in days. What should I do?
It can take 24 to 48 hours after shipping for the first scan to appear. If there is no new scan for 7 straight business days, email us with your order number.
My tracking says delivered, but I don't have my package. What should I do?
Check with everyone at the address and look wherever carriers usually leave packages, since parcels marked delivered often turn up within a day or two. If it still has not appeared, email us within 7 days of the delivered scan.
Changes and Cancellations
Can I change my order after I place it?
Yes, within 24 hours of placing it, while it is still at Order Placed. Email us with your order number as soon as you can, including if you need to fix the shipping address. Once it moves to Processing it is being prepared for shipment and can no longer be changed.
Can I cancel my order?
Yes, free of charge within 24 hours of placing it, while it is at Order Placed. After that it cannot be cancelled, but you can still return it after delivery under our Return & Refund Policy.
What if my order is late?
If we cannot ship within our published timeframe, we contact you and you can choose a new date or cancel for a full refund.
Returns and Refunds
Can I return an item if I change my mind?
Yes, within 30 days of delivery, as long as it is unused and in its original condition and packaging. Email us first for a return authorization.
Who pays for return shipping?
On a change-of-mind return, you do, and the original $4.99 shipping is not refunded. If the item is defective or we sent the wrong one, you pay nothing.
Is there a restocking fee?
No. There is no restocking fee, handling fee or processing fee on any return.
What does a defective or wrong-item claim need to include?
Email us within 30 days of delivery with your order number and clear photos of the whole item and a close-up of the problem. For a wrong item, include a photo of the shipping label too. If you filmed yourself opening the parcel, send that as well, as it helps us settle the claim faster. Please keep the item and its packaging until the claim is settled.
Can I exchange an item?
Return the original under our Return & Refund Policy and place a new order for the item you want.
How long does a refund take?
Change-of-mind returns are refunded once the item arrives back and passes inspection. Approved defect or wrong-item claims are refunded as soon as they are approved. Refunds normally appear on your original payment method within 5-10 business days.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay, all processed securely through Shopify Payments.
When am I charged?
When you place your order.
Is my payment information safe?
Yes. Your card details are entered on Shopify's secure checkout. We never see your full card number and we never store it.
Is sales tax added at checkout?
Where it applies, yes. Sales tax is calculated at checkout from your shipping address and shown before you pay, together with the flat $4.99 shipping.
Product Care and Details
Why does the color look different from the photo?
Screens show color differently from how it looks in daylight or indoor light, and natural materials such as wood, bamboo, cotton and plant fibers vary from piece to piece. That variation is part of the product.
How do I know an item is the right size?
Check the measurements on the product page, and pick the size option where an item offers one. If a measurement you need is not listed, contact us before you order.
How should I care for my item?
Follow any care instructions on the product page or included with the item. Care differs by material, so a wooden brush and a cotton cloth need different handling.
Still need help?
Send us a message through our Contact page. A person replies within 1-2 business days.