Contact Us

Every message is answered by a person within 1-2 business days. We are here Monday to Friday, 9:00 AM to 6:00 PM Pacific Time.

Faster than waiting for a reply

Shipping and delivery times: how long an order takes
Returns and refunds: what is covered and how to claim
Read the FAQ: the questions we get most

Other ways to reach us

Email: service@harlomy.com. The best way to reach us, especially with photos or an order number.
Mailing address: JTEC Media Limited, RM 7B, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong. Business address only. Do not send returns here.
Hours: Mon-Fri, 9:00 AM - 6:00 PM PT.

Changes and cancellations

Your order can be changed or cancelled free of charge within 24 hours of placing it, as long as it has not started being prepared for shipment. Once it is being prepared it can no longer be changed, but you can still return it after delivery. Message us with your order number as soon as you spot something. See our Return & Refund Policy for the details.

Damaged, defective or wrong item

Email us within 30 days of delivery with your order number and clear photos of the whole item and the problem. For a wrong item, add a photo of the shipping label. See our Return & Refund Policy and Shipping Policy for the details.

Returns

Unused items in their original packaging can be returned within 30 days of delivery. Message us with your order number and we will reply within 1-2 business days with a return authorization and the address to send it to. Please do not send anything back before we reply.